Since 1985, Catherwood & Associates has successfully supported their clients with multi-disciplinary approaches to resolving short term or long term concerns. Our products & services integrate the following areas of expertise:
Organizational Development
- Organization Needs Assessment
- Strategic Planning
- Organizational/Technological Change
- Organization of Strategic Initiatives - Self Directed Work Teams, Continuous Improvement
- Assessments/Surveys
- Change Management
Organizational Consulting Services:
- Continuous Improvement
- Self-Directed Work Teams
- Large Scale Change Interventions
- Joint Labour/Management Sessions
Training & Development
- Training Needs Assessment
- Training Plan Development
- Training Program Design
- Training Program Delivery - Workshops
- Train-The-Trainer
- Training Program Evaluation
- Customized In-House Program Development
Leadership Skills:
- Interpersonal Communication Skills
- Situational Leadership Skills
- Human Behaviour and Motivation
- Personal Style - Personality Type
- Assertiveness Skills
- Conflict Management Skills
- Coaching and Feedback Skills
- Time Management/Delegation
- Performance Management/Appraisal Skills
- Management Skills
- Vision & Planning
Team Performance
- Team Building Assessment
- Team Building Design & Facilitation
- Team Leader/Facilitation Skills
- Team Development - Work Teams
- Cross-Functional Team Development
- Team Facilitation
- Interpersonal Skills for Teams
- Team Leader-Facilitator Skills
- Working in Teams
- Managing Team Conflict
- Conducting Effective Team Meetings
Customer Service
- Assessment - Surveys - Audits
- Quality Service Initiatives
- Customer Service Skills
- Essential Skills for Frontline Service Providers
- Internal Customer Service
- Service Quality - Strategies
- Call Centre - Service Skills
We are prepared to assist your organization in meeting its training and development goals, whether they are short or long term. As full-service organization, we will work with you to:
- Define your organizational and developmental needs and goals
- Develop strategies to achieve the results you desire
We provide consultation services and the design development of a multitude of training programs and training needs including: needs assessment, supervisory skills, leadership skills, interpersonal communication, conflict management, performance management and trainer/facilitator skills, and customer service skills.
To learn more about our most requested program, "Building Leadership Skills" - a series of developmental workshops focused on enhancing interpersonal and leadership skills - our energetic and charismatic support team is standing by to field any questions you may have. |